- Web-based (Internet or intranet)
- Compatible with a variety of browsers
- Accessible from different OSs: Windows, Mac OS, UNIX/Linux, etc.
- Available for purchase or as a hosted service
- Developed, tested, and enhanced in the context of daily, real-life use
- Free tech support
- Online, context-sensitive help
- Intuitive interface
- Scalable
- Integrated work-flow: Gets tasks and issues in front of the people who need to see and resolve them
- Customization services available
- Free, fully-functional, 30-day hosted trial
- Maintains issue histories
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- Flexible search/filter features
- One-click access to task lists
- Associate screen shots with issues
- Add step-by-step lists of how to reproduce a bug or program state
- Unlimited number of separate databases on the same server (when you purchase the software and host it yourself)
- Prioritize and categorize issues
- An efficient means for handling testing results and subsequent fixes
- Manage project development by feature or subsystem
- Assign issues to individuals, or leave assigned to functional teams based on current status
- Manage development and updates of program documentation
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